Refund policy

We endeavor to process and ship your orders as quickly as possible. We process and ship orders Monday - Friday, 8:00 AM PST - 4:00 PM PST. Orders are typically processed within 24 - 48 hours of receipt and then shipped in accordance with the method that you selected during check-out.

The following return/exchange policy applies to orders shipped within the continental United States only.

If you are unhappy with your purchase for any reason, then you may return it to us for a SamaEyewearShop.com store credit. We must receive your return item(s), along with all packaging (e.g., case, cleaning cloth, backing card, temple sleeves, plastic bags, etc.) in like-new, resellable condition within fourteen (14) days of the invoice date. Please note that “Sale” and “Internet Only” items are “Final Sale” and non-returnable.

You can initiate a return by contacting us at customerservice@samaeyewearshop.com and providing us with the following information: (1) your name, (2) order number, (3) a list of the items being returned, and (4) the reason for your return. If your item(s) are eligible for return, then we will email you a return authorization number (“RA#”). Please carefully pack your items and all packaging as herein required, clearly write your RA# on the outside of your box, and return them to us within the required time period. We do not pay return shipping.

Items eligible for return in accordance with this Return Policy will be examined upon receipt. If your return is in full compliance with this Return Policy, then you will receive a SamaEyewearShop.com credit in the amount that you paid the item(s) minus (-) shipping charges. Items that are not eligible for return (e.g., beyond the fourteen day time period, not in like-new condition, missing packaging, etc.) will be returned to you at your expense.